TERMS AND CONDITIONS


Safety
At FriendShips, we always emphasize the importance of safety, so that you always have the best possible boating experience. Our smiling and capable personnel are always ready to give you insightful instructions and advice so that you feel comfortable and safe before heading out into the canals. Lifejackets are included in the booking price, and are available in all weight classes, even for the smallest members of the family from 3 kilos and up.

Rental conditions
  • Starting and ending point is our boathouse at Trangravsvej on Christianshavn. Please see map at the bottom of the page.
  • The leasee needs to present a valid photo ID.
  • The operator of the boat must be at least 18 years old and may not be under the influence of alcohol.
  • The leasee is fully responsible for the boat and its equipment.
  • The leasee and/or operator have read and accepted all rules.

Please note that the leasee will need to fill in a rental agreement and the operator to receive some information before you start your trip. Therefore, we recommend that you arrive 15 minutes before your reservation starts.
Rules For Boat and Compensation
  • Leasee is responsible for boat and equipment. This must be returned in the same condition as it was handed out.
  • The leasee commits to a deductible of up to 8,000 DKK, in the case of any damage on boat or equipment.
  • In the case of collision with other boats, the leasee is obliged to contact the owner of the collided boat and handle any claim of damage.
Rules When Sailing
  • The boat must be sailed according to the rules of the waterway.
  • The boat must remain under supervision at all times.
  • Be considerate of other boats.
  • It's optional to wear lifejackets. But it is highly recommended.
  • Due to insurance reasons no more than 8 people are allowed in one boat - no matter age.
  • Be considerate of the environment and don't litter.
Rules For Renting Boats
  • In the case of delay on the water, the leasee must inform the office immediately. Does the delay cause a search; the leasee pays the full expense of this.
  • FriendShips do not compensate if forced to cancel bookings due to weather or any other, through no fault of their own, conditions. Prepayments are fully refunded though.
  • Bachelor or bachelorette parties or not allowed onboard our boats.
  • No music systems, stereos or big speakers are allowed aboard the boat.
  • Staying and movement on the bridge, in the office and on the boat, is on one's own responsibility.
  • FriendShips can at any time refuse a rental if the rules are not complied with.
  • The boats may not be used for any other purpose without agreement.
  • Every rented hour consists of 55 minutes of sailing, from departure until you return with the boat.
Cancellation Policy
  • Cancellations must be sent to cancellation@friendships.dk including information of full name and booking ID.
  • If cancellations are made before and up until 24 hours prior to the start of the reservation, the full amount is refunded.
  • Cancellations made less than 24 hours before the start of the reservation, is not refunded.
  • In case of conditions making sailing impossible, dangerous or in any way inadvisable, FriendShips reserves the right to and is obligated to cancel the reservation. This results in a full refund.
Payment Conditions
  • VAT is included in all prices.
  • We accept the following cards: Visa, VisaDankort, Visa Electron, MasterCard, MasterCard Direct and Maestro.
  • The full price is charged at the point of booking. Any refunds are given in accordance with the cancellation policy. Please see above.
  • We accept no liability for errors in the booking system. Current prices can be found here.
Warranty Conditions
  • Leasor is not liable to pay compensations in the case of cancellation due to weather conditions, missing boat due to theft or likewise. Any payments are of course refunded.
  • The leasor can at any time refuse or cancel a reservation, if it is deemed irresponsible or if the rules above are not being respected.